Frequently Asked Questions
Everything you need to know about your order, shipping, and staying emo.
How long will it take for my order to arrive?
Most orders are processed within 3-5 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 2-4 weeks depending on your local customs office.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items in their original packaging. Please note that limited edition drop items and mystery boxes are final sale.
Do you ship internationally?
Yes, we ship worldwide. Please be aware that international customers are responsible for any customs fees, taxes, or duties imposed by their country upon delivery.
How should I care for my apparel to prevent fading?
To keep your blacks black and prints crisp, we recommend washing garments inside out in cold water and hanging them to dry. Avoid high-heat tumble drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Shop Pay for interest-free installments.
Can I change or cancel my order after it's placed?
Because we move fast to get your gear to you, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately if you need assistance.